1. Scope & Purpose
OperaFlow ("we", "us", "our") respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This Privacy Policy applies to personal information collected via our website operaflow.co.za.
2. Information We Collect
We may collect personal information that you voluntarily provide when booking an operational audit, submitting an inquiry, or communicating with us. This includes:
- Full Name
- Business / Personal Email Address
- Business / Company Name
- Phone Number / WhatsApp Contact
- Operational bottleneck descriptions and inquiry parameters
3. Purpose of Data Processing
In terms of POPIA, personal information is processed lawfully, reasonably, and in a transparent manner for specific business purposes:
- To schedule and conduct operational audits and consultation calls
- To evaluate business bottlenecks and propose operational system solutions
- To communicate regarding client service inquiries and project scope
- To comply with statutory tax, accounting, and legal requirements in South Africa
4. POPIA Data Subject Rights
Under POPIA, as a data subject in South Africa, you hold the following rights:
- Right to Access: Request confirmation of whether we hold your personal information and request a copy.
- Right to Correction: Request correction or deletion of inaccurate, irrelevant, or incomplete personal information.
- Right to Object: Object on reasonable grounds to the processing of your personal information.
- Right to Lodge a Complaint: Lodge a complaint with the South African Information Regulator if you believe your rights under POPIA have been infringed.
5. Data Retention & Security Measures
We implement appropriate, reasonable technical and organizational measures to protect personal information against loss, damage, unauthorized destruction, or unlawful access. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by South African law.
6. Third-Party Data Sharing & Cloud Operators
We do not sell, rent, or trade your personal information. Where necessary for operational booking (e.g. scheduling platforms like Calendly or secure cloud hosting), data is processed by trusted third-party operators adhering to strict security and confidentiality obligations.
7. Contacting Our Information Officer
For any privacy inquiries or requests to exercise your data subject rights, contact OperaFlow at mbheleasavele@gmail.com.